Codono Support Center

codono offers 24/7 support through multiple channels[citation:2]. For urgent issues like account access or active trading problems, use **Live Chat** (available in your account dashboard) for a response within 2-5 minutes. For detailed inquiries requiring investigation, email **support@codono.com** for a response within 12-24 hours. Submit support tickets through your dashboard for trackable requests. Priority support is available for VIP and institutional clients.

Immediately: 1) **Change your password** from a secure device, 2) **Revoke all active sessions** in Security Settings, 3) **Disable any unfamiliar API keys**, 4) **Enable 2FA** using an authenticator app if not already active[citation:7][citation:9], 5) **Contact support via Live Chat** for immediate assistance. Never share passwords, 2FA codes, or API keys with anyone—codono staff will never ask for these.

**Deposits** typically require blockchain confirmations (5-30 minutes for most assets). **Withdrawals** have a security review period (10-30 minutes) plus blockchain processing time. ERC-20 tokens may experience delays during network congestion. Track transaction status in your Transaction History. Note: Withdrawals are temporarily disabled for 24 hours after password changes for security.

codono uses a maker-taker fee model. **Spot Trading**: Makers (add liquidity) pay 0.1%, Takers (remove liquidity) pay 0.1%. **Futures Trading**: Makers pay 0.01%, Takers pay 0.06%. Fees decrease based on your 30-day trading volume and codono token holdings. Use our Fee Calculator in the trading interface to estimate costs. All fees are displayed transparently before order confirmation.

KYC verification is required to: 1) **Protect your account** from unauthorized access, 2) **Comply with global regulatory standards** including AML requirements[citation:5][citation:7], 3) **Increase account limits** for deposits and withdrawals. Standard verification typically completes within 15-30 minutes during business hours. Delays may occur if documents are unclear or require additional review. Check verification status in your account dashboard.

First try: 1) **Clear browser cache/cookies** or try a different browser (Chrome/Firefox recommended), 2) **Check internet connection** and disable VPN if used, 3) **Update mobile app** to latest version, 4) **Check System Status page** for ongoing maintenance. If issues persist, contact support with: device type, browser/version, error screenshots, and steps to reproduce.